FAQ

Frequently Asked Questions

Click here & Save 20%
Skip Navigation LinksHome > FAQ
Welcome to our FAQs section
This page has a list of common frequently asked questions and our answers to them.
 

Acute Translations is a human translation and localization service for text, software and websites. The translations are done by native-speaker professional translators and never with automatic translation software.
Certainly, and we can work directly in the source code of your website, whether it's XML, HTML, ASP, PHP or any web format.
We translate from practically any electronic or printed format, including the following: Word®, PowerPoint®, Excel®, Publisher®, QuarkXpress®, FrameMaker®, Illustrator®, PageMaker®, TXT, HTML, PHP, ASP, CGI, JSP, C, Perl, Visual Basic®, Delphi®, RES, Oracle® RDBMS/applications, DB2®, Informix®, MySQL, Postgres, Access®, SQL Server®, etc. No technical configuration is too complex for us to translate.
Most of our requests come from companies, but we often work with private individuals and are happy to help them with their translation needs.
We guarantee the document's original layout and format. Whenever possible, we work on the original document by writing over the text without changing the style and format.
Our translators belong to the worlds major translation associations such as ATA (USA), ATC (UK), NAATI (Australia), ATIO / ATIA (Canada), OMT (Mexico), AATI (Argentina), ATN / APTS (Arabic language), APROTRAD (France), AITI (Italy), ASETRAD (Spain), JAT (Japan), FAT (Sweden), to name just a few. We can produce certified and sworn translations in almost any country in the world.
We can provide certified translations of birth certificates, marriage certificates, driver’s licenses, high school and university diplomas, or any other official government or institutional certificate. A native-language professional translator with expertise in certificates will create a translation in the same format as the original and we will provide a signed letter certifying the accuracy of the translation. For a fast turnaround, please order online and upload your document, zip file or more than one document, and we will send you a confirmation by email that your project has been started.
The prices vary based on the length, difficulty and format of your texts. Please fill in the form Request a quote to obtain a quote.
Obviously, this depends on the length and the requested services. To give you an example, these are our average delivery times: up to 500 words - 36 hours 1,000 to 2,000 words - 48 hours more than 2,000 words - 1,500 words per day. For rush jobs you tell us when you need it!
Yes. When it is not necessary to maintain a consistent style we can manage up to 20 simultaneous translators all working on the same document to reduce the delivery time. In the past we have managed projects that required an output of 50,000 words per day (approximately 200 pages per day)
We accept the following methods of payment: Major credit cards on secure server. Wire Transfer. Paypal Moneybookers
Private individuals and Corporate customers are asked to pay within 30 days of delivery of the translated document unless otherwise specified. When you receive your translation you will also receive an invoice with all the information for making the payment.
Acute Translations guarantees that deadlines will be respected. Read the sales conditions for more details.

You can find this information on the confidentiality page. Here you can find our NDA (non-disclosure agreement)

If it is in electronic form use the online order procedure or send the document as an attachment to info[at]acutetranslations.com. If it is printed you can send it by fax, mail or courier.

Just send us the document by fax, specify the languages and your personal information (telephone numbers, e-mail, address, company details, etc.) and you will receive an estimate within 24 hours.
Contact Us
contact us
The best way for you to get the translation you need, and for us to ensure that you get the best quality service every time, is for us to talk to each other.